Product Key Help
Check the status of your Vision or Akiva product key, or deactivate a previous computer so your key can be used again.
How can we help?
Find downloads, product key help, tutorials and support information for Miccant software. Start with the options below — many common issues can be resolved immediately.
FAQ & Support Request
Read answers to common questions about installation, moving software to a new computer, activation and other support issues.
Downloads
Download current versions of Vision, Akiva and Families, including Windows and Mac versions where available.
Current Products
Support and downloads are available for the current Miccant product range.
Vision version 2 Windows and Mac
Akiva version 2 Windows and Mac
Families version 3 Windows only
Before requesting support
These steps solve many support requests without waiting for a reply.
New computer?
If you are moving software to a new computer, you may need to deactivate your product key on the old computer before activating it again.
You will need the product key that was emailed to you when you purchased.
Still need help?
If the FAQ and product key tools do not resolve your issue, send a support request and include your product name, operating system and product key if relevant.